Frequently Asked Questions
Everything you need to know about your outdoor gear and gear-up process.
What is the typical shipping timeframe for domestic orders?
Standard shipping usually takes 3-5 business days. Expedited options are available at checkout for those who need their adventure gear sooner.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend measuring your favorite outdoor garment and comparing it against our specifications for the best fit.
What is your return policy for worn items?
We offer a 30-day return window for items in original condition with tags attached. Once an item has been worn on the trail or washed, it is no longer eligible for return.
Are Artemis Outdoor garments waterproof or water-resistant?
Product capabilities vary by collection. Our 'Apex' line is fully waterproof with sealed seams, while our 'Venture' line features a DWR (Durable Water Repellent) coating for light rain.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How should I care for my technical outdoor apparel?
To preserve technical membranes and coatings, we recommend machine washing on a cold, gentle cycle with a technical detergent and air drying away from direct heat.